Republished with permission from the Whitman College Peer Listener Handbook Note: The handbook is an excellent resource, especially when listening in person, however it does not perfectly mesh with LiveWire's "Peer Answers" philosophy.
Don't use the word SHOULD, it implies you are telling your peer what to do, this can have bad consequences.
Don't forget physical limitations... such as fatigue and hunger.
Don't try to solve your peer's problem for them.
Don't forget to discuss FEELINGS first, before moving on to how to solve the problem.
Don't tell war stories.
Remember to take care of yourself! You cannot help others if you are not well yourself.