Republished with permission from the Whitman College Peer Listener Handbook Note: The handbook is an excellent resource, especially when listening in person, however it does not perfectly mesh with LiveWire's "Peer Answers" philosophy.
A Peer Listener tries to:
1. Be warm, genuine and empathetic. 2. Listen for the meanings behind words. 3. Help peers sort through their concerns. 4. Explore options. 5. Ask open ended and feeling level questions. 6. Be a sounding board for peers. 7. Know when to refer peers.
A Peer Listener tries not to:
1. Give advice. 2. Bandaid a problem with sympathy. 3. Talk about his/herself 4. Encourage dependency. 5. Expect all problems to be solvable.