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  LiveWire / My Forums / Viewing Peer Listener Handbook

Basic Communication Skills
Republished with permission from the Whitman College Peer Listener Handbook
Note: The handbook is an excellent resource, especially when listening in person,
however it does not perfectly mesh with LiveWire's "Peer Answers" philosophy.
As you speak with a person, not only are you sending them verbal messages through what you say, but you are also sending them non-verbal messages through your posture, facial expression, and tone of voice. It is important that your verbal and nonverbal messages are complementary and supportive of each other. There is a simple acronym for these non-verbal messages, ROLES.

R   Remain RELAXED with your peer

0   Adopt an OPEN position

L   LEAN toward your peer at times

E   Maintain good EYE contact

S   Face your peer SQUARELY

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