Adding Reply Archived Topic: It will not be bumped to the top of the forum. Topic $300 to fix my laptop under warranty, what? Membername   Not a member? Sign Up Free (takes 20 seconds) Password   Forgotten your password? Post Font: Verdana Arial Black Georgia Comic Sans Impact   Size: Tiny Normal Big Huge   Color: Default Dark Red Red Orange Brown Green Olive Cyan Blue Dark Blue Indigo Black [ Check Spelling ] [ Post Preview ] [ LiveTags ] FAQ Keyword Search: Post Options Favorites Manager Notify me of new replies to this topic by email Notify me of new replies to this topic by private message Original Post FurryCupcake Posted at 1:13 pm on June 17, 2009 Sooo, yeah...I got an HP about 7 months ago, a laptop. I paid for the store warranty so that I would have extra time on top of the manufacturer warranty but apparently they're both largely useless. The left clicker broke a month or so ago. I couldn't get it looked at until now because I was in school and it takes like two weeks to get it back. As soon as I got home, I went to Staples which is where I bought it. They aren't allowed to fix it so the one guy suggests that I call a certain number and ask for a local repair shop that HP works with. So, I call this number and after talking to about 3 people with very thick accents that I couldn't understand, I'm finally told to ship it away. No one ever gives me the name or number of any local shop and I'm totally ignored but I figure whatever, fuck it, I'll send it away. So I get an email yesterday saying it had been received. I get another one today asking that I call them so I do and, long story short, they won't cover physical damage whether I broke it or not and it'll cost me $300. Oh, but I found it quite funny when the guy said "Our technician did find that the button was broken." No, really? He must have a Bachelor's in Computer Science to have figured that one out. Okay, so, let me get this straight...if it had been a software issue, which the dumbasses kept asking me about, they basically would have told me to wipe it. If it's a hardware issue, they'll fix it but for a minimum of $300? Um, why does the manufacturer warranty even exist? -_- And my local Staples seems to only have two good guys there. The other two I saw were total jerks and even if they could fix it, they aren't allowed to. Wow, just really, wow...is this typical? That something breaks on its own and the manufacturer won't fix it under warranty? And is that even an okay price? $300 freaking dollars to replace the, I think he said, top part of the case? -_-

Replies wind Posted at 9:25 pm on June 26, 2009 YAY! wOlF Posted at 1:29 pm on June 17, 2009 Quote: from FurryCupcake at 4:23 pm on June 17, 2009 Quote: from W0lf at 1:17 pm on June 17, 2009 Tell them you only care about the broken button?    Or is the button the physical damage?    If not, just get a USB mouse.  It's a lot easier anyways. That's the physical damage they won't fix. My Dad was lucky, he went in to Staples and thankfully the guy who sold us the laptop was there and he was appalled by how we were being kicked around so he said to have it sent back and bring it in and he'll deal with it. Phew, dodged a $300 bullet. XD grats FurryCupcake Posted at 1:23 pm on June 17, 2009 Quote: from W0lf at 1:17 pm on June 17, 2009 Tell them you only care about the broken button? Or is the button the physical damage? If not, just get a USB mouse. It's a lot easier anyways. That's the physical damage they won't fix. My Dad was lucky, he went in to Staples and thankfully the guy who sold us the laptop was there and he was appalled by how we were being kicked around so he said to have it sent back and bring it in and he'll deal with it. Phew, dodged a $300 bullet. XD wOlF Posted at 1:17 pm on June 17, 2009 Tell them you only care about the broken button? Or is the button the physical damage? If not, just get a USB mouse.  It's a lot easier anyways. FurryCupcake Posted at 1:16 pm on June 17, 2009 Quote: from drifting at 1:14 pm on June 17, 2009 If you bought the Staples warranty, Staples should swap it out. Dad's working on that right now, he was already up there near the store so he's stopping in to see them. drifting Posted at 1:14 pm on June 17, 2009 If you bought the Staples warranty, Staples should swap it out. All 6 previous replies displayed.